Delivery Information

!!! Important

When paying for goods received by cash on delivery with postal money order (through the courier company Econt), the customer must keep the receipt for the amount paid, which is considered a receipt!Cash on delivery with postal money order is an alternative solution for distance payment. Releases the trader from the obligation to issue a receipt for the sale. This is a legally recognized method of payment for distance selling, including in Ordinance 18 of the NRA.

Terms and methods of ordering

You can place an order:

On the website www.saloncare.eu;

On our Facebook page - facebook.com/saloncarebulgaria

On the phone +359 879487117

Order confirmation

Orders placed on the website www.saloncare.eu until 15:00 are processed on the same day. Orders placed after 15:00 are processed the next day.

Orders placed on Saturdays, Sundays, as well as during public holidays and weekends are processed on the next first working day.

Payment methods

Cash on delivery is the most commonly used payment method. You pay the value of the order to the courier upon delivery;

On site (cash) - upon receipt of the order;

By bank transfer - to the specified company account.

Way of delivery

To a convenient address for you - The ordered product will be delivered to you with the courier services of ECONT;

Upon request in a courier office - The ordered product will be delivered to a convenient for you office of ECONT;

Receipt on the spot from the warehouse of Beauty Tools Ltd.

Delivery time

The shipment will be delivered within 3 to 20 working days, as we ship the products from Greece and Europe;

Delivery may be extended depending on transport delays that cannot be controlled by our company. In such cases, we undertake to notify the client in a timely manner.

Shipping fee

Delivery price for orders up to 1 kg. - BGN 5

When ordering goods weighing more than 1 kg. - the delivery price is recalculated and is at the expense of the customer.

RETURN POLICY AND CONDITIONSPRODUCT REPLACEMENT

Any replacement must be made within 14 days of receiving the product from the customer. The customer is obliged to provide all documents accompanying the purchase - goods receipt or invoice + receipt or receipt for the amount paid, provided by a courier to Econt. Goods without all the purchase documents provided cannot be returned. Products sent for replacement must be received in our central warehouse intact, with their original packaging and all accessories and parts contained in it. Products that have been used, have traces of use, damaged packaging, are not in their original condition or have missing parts, as well as products without all the purchase documents provided, are not accepted for return or replacement. The transport costs for returning / replacing products without notice are borne entirely by the customer.

RETURN AND REPLACEMENT OF DEFECTIVE GOODS

Any return or replacement of a defective product must be made within 14 days of receipt of the product by the customer. The customer is obliged to provide all documents accompanying the purchase - goods receipt or invoice + receipt or receipt for the amount paid, provided by a courier to Econt. Goods without all the purchase documents provided cannot be returned or exchanged. The product can only be replaced or returned if the packaging is available (so that the product can be returned to the supplier) and if the defect is due to a factory error and is not the result of misuse or violation of the instructions for use. Delivery for the return or replacement of a defective product is free.

REIMBURSEMENT OF RETURNED AMOUNTIn case you do not want to replace the purchased product with a new one or another item, within 14 days you have the opportunity to choose a refund of the amount paid upon receipt of the order, excluding delivery costs to and from our central warehouse. . The product must be intact and unused in its original packaging. After receiving the product and confirming that it and its packaging are in excellent condition, a representative of our company will contact you to determine how to return the money.Refund will be completed within 30 days from the date of receipt of the returned product. For payments made by cash on delivery or by bank transfer, the refund of the purchase value is made by bank transfer.

In each of the listed cases of return, exchange or refund for products purchased from saloncare.eu or from our showroom, the request can be accepted if the customer contacts us on some of the phones listed on our website within 5 working days. days from the date of receipt of the order.

If you do not agree with the terms and conditions of return, you can contact us by e-mail: procosmetics@abv.bg, justifying the reason for